Return Exchange – LUXMIX

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Return Exchange


You have the right to return and apply for the refund within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the instructions below.

We will then refund your purchase within 6 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

A. To make a return, you need to select a reason from the list below:

Return Codes:

1 - I ordered two sizes/colours to compare
2 - It's not really my colour
3 - You sent me the wrong item/size/colour
4 - What you sent me was faulty
5 - Just doesn’t fit right
6 - My order didn't arrive in time
7 - The item doesn't look like the picture I saw online
8 - I'm disappointed with the quality
9 - It's a bit too big
10 - It's a bit too small
11 - I've changed my mind
12 - Unwanted gift
13 - Exchange
14 - Other

B. Write the corresponding number into the ‘Return Code’ column against the relevant item on the delivery note that came with your order.

C. Send the goods you wish to return along with the delivery note to:

Luxmix Ltd

86 Copenhagen Place
London, UK

E14 7DE

For convenience, you’ll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. We will refund you the return delivery fees after safe receipt of the goods. If we have to pay additional postage charges on your package, we may deduct the amount of such charges from any refund we send to you. Your parcel is your responsibility until it reaches us.  We cannot accept liability for goods that get lost or damaged in transit back to us.

If you need some help or have any questions please contact our Customer Services department who are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 6 days of receiving your package.

Exchanges
Purchased items are exchangeable into a different size. All exchanges are based on
stock availability and are shipped to you free of charge. Should you be interested in an
alternative style, please return your items to us and simply purchase the new piece
separately at www.luxmix.co.uk

Sale items are non-exchangeable but can be returned for a full refund.

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